Your Dream Vacation Awaits

Last Updated: December 2024

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a booking, contact us, or sign up for our newsletter. This may include:

• Personal identification information (name, email, phone number, address)
• Payment information (processed securely through third-party providers)
• Travel preferences and booking history
• Communication records and customer service interactions

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our travel planning services
• Process bookings and handle customer service requests
• Send you confirmations, updates, and promotional communications
• Personalize your experience and recommend relevant travel options
• Comply with legal obligations and protect our rights

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information in limited circumstances:

• With travel suppliers (hotels, airlines, etc.) to complete your bookings
• With service providers who assist in our operations
• When required by law or to protect our rights and safety
• In connection with a business transfer or acquisition

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to access, update, correct, or delete your personal information. You may also opt out of marketing communications at any time.

Contact Us

For questions about this Privacy Policy, please contact us at [email protected] or +1 (305) 847-2963.

Last Updated: December 2024

Agreement to Terms

By accessing and using Pristine Travel Plans services, you agree to be bound by these Terms of Service and all applicable laws and regulations.

Services

Pristine Travel Plans provides travel planning and booking services. We act as an intermediary between you and travel suppliers (hotels, airlines, tour operators, etc.).

Booking and Payment

• All bookings are subject to availability and confirmation
• Payment terms vary by supplier and will be clearly communicated
• Cancellation policies are determined by individual suppliers
• Service fees are non-refundable unless otherwise stated

Travel Documents and Requirements

You are responsible for ensuring you have valid travel documents (passports, visas, health certificates) and meet all entry requirements for your destinations.

Limitation of Liability

Pristine Travel Plans acts as an agent for travel suppliers. We are not liable for:

• Acts, omissions, or defaults of third-party suppliers
• Travel delays, cancellations, or changes beyond our control
• Personal injury, property damage, or other losses during travel
• Force majeure events (natural disasters, political unrest, pandemics)

Travel Insurance

We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances, cancellations, and emergencies.

Modifications

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.

Governing Law

These terms are governed by the laws of Florida, United States. Any disputes will be resolved in Miami-Dade County, Florida.

Contact Information

For questions about these Terms of Service, contact us at [email protected] or +1 (305) 847-2963.

Last Updated: December 2024

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and analyzing how our site is used.

Types of Cookies We Use

Essential Cookies (Required)

These cookies are necessary for the website to function properly. They enable basic features like page navigation, access to secure areas, and remembering your cookie preferences.

Analytics & Performance Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our site's performance and user experience.

Marketing & Advertising Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. They may be set by our advertising partners.

Cookie Management

You can control cookie settings through:

• Our cookie consent banner when you first visit
• Your browser settings to block or delete cookies
• Third-party opt-out tools for advertising cookies

Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages, such as Google Analytics, social media widgets, and advertising networks.

Cookie Retention

Cookies are retained for different periods depending on their purpose:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Stored for a set period (typically 1-2 years)
• Essential cookies: Retained until you clear your browser cache

Updates to This Policy

We may update this Cookie Policy to reflect changes in our practices or for legal, operational, or regulatory reasons.

Contact Us

For questions about our use of cookies, contact us at [email protected].

Last Updated: December 2024

Digital Millennium Copyright Act Notice

Pristine Travel Plans respects the intellectual property rights of others and expects our users to do the same. We respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (DMCA).

Copyright Infringement Claims

If you believe that your copyrighted work has been used on our website in a way that constitutes copyright infringement, please provide us with the following information:

• A physical or electronic signature of the copyright owner or authorized agent
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material that is claimed to be infringing and information reasonably sufficient to locate the material
• Your contact information (address, telephone number, and email address)
• A statement that you have a good faith belief that use of the material is not authorized
• A statement that the information is accurate and that you are authorized to act on behalf of the copyright owner

DMCA Notice Submission

Send DMCA takedown notices to:

DMCA Agent
Pristine Travel Plans
1247 Ocean Drive
Miami Beach, FL 33139
Email: [email protected]
Phone: +1 (305) 847-2963

Counter-Notification

If you believe your content was removed in error, you may submit a counter-notification containing:

• Your physical or electronic signature
• Identification of the material that was removed
• A statement under penalty of perjury that you have a good faith belief the material was removed in error
• Your contact information and consent to jurisdiction

Repeat Infringer Policy

We may terminate the accounts of users who are determined to be repeat infringers of copyrighted material.

Good Faith Requirement

Please ensure that your DMCA notice is submitted in good faith. Misrepresentations in DMCA notices may result in legal liability for damages, including costs and attorney fees.

Response Time

We will process valid DMCA notices promptly and typically respond within 3-5 business days.

Last Updated: December 2024

Your Privacy Rights Under GDPR

If you are a resident of the European Union, you have specific rights regarding your personal data under the General Data Protection Regulation (GDPR).

Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To provide travel planning services you've requested
• Legitimate Interest: To improve our services and prevent fraud
• Consent: For marketing communications and optional cookies
• Legal Obligation: To comply with applicable laws and regulations

Your GDPR Rights

You have the right to:

• Access: Request a copy of personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing for direct marketing or legitimate interests
• Withdraw Consent: Withdraw consent for processing at any time

Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer:

Email: [email protected]
Phone: +1 (305) 847-2963
Address: 1247 Ocean Drive, Miami Beach, FL 33139, United States

Data Transfers

When we transfer your data outside the EU, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules
• Your explicit consent

Data Retention

We retain personal data only as long as necessary for the purposes outlined in our Privacy Policy or as required by law. Typical retention periods:

• Customer account data: 7 years after account closure
• Booking records: 7 years after trip completion
• Marketing consent: Until withdrawn or 3 years of inactivity
• Website analytics: 26 months

Exercising Your Rights

To exercise your GDPR rights, contact us at:

• Email: [email protected]
• Phone: +1 (305) 847-2963
• Mail: 1247 Ocean Drive, Miami Beach, FL 33139, United States

Response Time

We will respond to your GDPR requests within one month of receipt. In complex cases, we may extend this period by two additional months.

Complaints

If you're not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from children under 16 without parental consent.

How far in advance should I book my trip?

We recommend booking 2-6 months in advance for optimal availability and pricing. However, we can accommodate last-minute requests when possible.

What are your service fees?

Our planning fees start at $199-299 depending on complexity. This fee is often offset by the exclusive rates and upgrades we secure for our clients.

Do you provide 24/7 support during travel?

Yes, all our clients receive 24/7 emergency support during their trips. Our team is available to assist with any issues that may arise.

Can you help with travel insurance?

Absolutely! We work with leading travel insurance providers to ensure you have comprehensive coverage for your trip.

What destinations do you specialize in?

We plan trips worldwide, with particular expertise in Europe, Asia, Africa, and luxury resort destinations. Our team has personal experience in over 100 countries.

How do you handle cancellations?

Cancellation policies vary by supplier. We'll clearly explain all terms before booking and help you understand your options, including travel insurance benefits.

Can you arrange group travel?

Yes, we specialize in group travel for corporate retreats, family reunions, wedding parties, and special interest groups of all sizes.

Do you offer payment plans?

We can arrange flexible payment schedules for larger bookings. Contact us to discuss options that work for your budget.

What makes you different from online booking sites?

We provide personalized service, expert destination knowledge, exclusive access to rates and upgrades, and comprehensive support throughout your journey.

How do I get started?

Simply contact us via phone, email, or our contact form. We'll schedule a consultation to discuss your travel dreams and preferences.